Shipping & Pickup
Ship it
US SHIPPING
United States Postal Service (USPS) First Class Domestic mail 1-3 days —starts at $5 for one garment, plus about .50 per additional garment.
INTERNATIONAL SHIPPING
United States Postal Service (USPS) First Class International mail 1-4 weeks to Canada, Sweden and Australia only —starting at $17 - 21 USD. Additional countries added by request —though some international shipping rates may currently be cost prohibitive.
PROCESSING TIME
Off The Rack (ready wear) orders ship in 3 business days. Custom items are made in 2 weeks, then ship. Once your package ships, you’ll receive an e-mail confirmation with tracking information.
Pick it up
511 W 200 S, Suite 120, Salt Lake City, UT 84101
Tuesday-Friday: 12 pm-8 pm
Saturday-Sunday: 11 am-6 pm
801-922-0923
Find your package under the Aqua Underwear rack within 3 days of receiving your order fulfillment notification. Garments are discreetly packaged in closed opaque kraft bags, but will have your first name written on it, if you prefer a different name listed, please let us know. You can pick up your package any time the store is open for up to 3 months.
Discreet Shipping
The from address on your shipping label will read ‘M. Martinez’ followed by our business address. We do not list our business name on the shipping labels, and do not add branding or logo graphics to the outside of shipped packages.
Local Salt Lake City pick-up packages do have an Aqua Underwear sticker on the outside and the customers first name. Let us know if you'd like that done differently.